Fini is an AI chat tool that helps growth teams at PLG companies to identify reasons for churn and deliver personalized experiences to retain existing customers. It offers features such as tone and character configuration, seamless human routing, multi-channel approach, feedback learning, and more. It also provides key metrics such as retention uplift, revenue/user uplift, activation uplift, and integration time. Additionally, it offers integrations with Intercom, Slack, and Discord and is trusted by data-driven tech companies around the world.